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How to refund a game on PS5 | 2 Methods

Is my game eligible for a refund on PS5?

Digital games bought from the PlayStation Store may have limited refund eligibility, typically for reasons like technical issues or accidental purchases. For physical copies, eligibility often relies on the return policies of the retailer where you made the purchase. It’s crucial to review the refund guidelines provided by Sony and the retailer, keep your purchase receipts, and contact their respective customer support or service teams for detailed information regarding your specific situation. In this article we will show you 2 methods on how to refund a game on PS5?

How to refund PS5 games?

Here are the general steps to request a refund for a PS5 game:

Method 1: ‘Request Refund’ Button | How to refund a game on PS5?

1. Go to the PlayStation Store website and log in to your account.
2. Navigate to the ‘Transactions’ tab and select ‘Purchase History.’
3. Find the game you want to refund and click on it.
4. Look for a ‘Request Refund’ button. If this button is available, click on it and follow the instructions to submit your refund request.

Method 2: Contact PlayStation Support | How to refund a game on PS5?

1. Visit the PlayStation Support website and select your region (e.g., UK).
2. Go to the ‘Contact Us’ section and select the category relevant to your issue (e.g., “Refund/Cancellation”).
3. Choose the preferred contact method, such as live chat, phone, or email.
4. Explain the reason for your refund request and provide the necessary details to complete the process.
5. Follow any additional instructions provided by the PlayStation Support team.

Keep in mind that Sony Interactive Entertainment’s refund policy may have specific conditions and timeframes for eligibility. It’s advisable to review their policy or contact their customer support for more accurate information based on your location and circumstances. 

Frequently Asked Questions (FAQ) for How to refund a game on PS5?

1. Can you refund a digital game on PS5?

• No, unfortunately, digital games purchased on the PS5 cannot be refunded through the PlayStation Store. Once a digital game is purchased and downloaded, it is generally considered a final sale. However, there may be exceptions or policies that change over time, so it’s always a good idea to check with PlayStation Support or their official website for the latest information.

2. What is the refund method for a PS5 console?

• The refund process for a PS5 console typically depends on where and how you purchased it. If you bought the console from an authorized retailer or the official PlayStation Store, you should contact the retailer or Sony’s customer support for details on their specific return and refund policies. Be sure to review the return policy of the retailer you purchased it from to understand your options.

3. Can you return an opened PS5 game?

• Whether you can return an opened PS5 game depends on the retailer’s return policy. Many retailers accept returns of opened games within a certain timeframe, provided they are in good condition. Check the return policy of the store where you purchased the game for specific details and requirements.

4. How do I refund a game on PS5?

• Refunding a game on PS5 depends on where you purchased it. For digital games bought from the PlayStation Store, you can typically request a refund by contacting PlayStation Support or accessing your transaction history through your PlayStation account. For physical copies purchased from a retailer, you will need to follow the store’s return policy and process. Always keep your purchase receipts and follow the retailer’s instructions.

5. How long do PS refunds take?

• The processing time for refunds on PS5 can vary depending on several factors, including the payment method used and the specific policies of the retailer or Sony. Generally, it may take a few business days to process the refund once it’s approved. Be patient and contact the retailer or PlayStation Support if you have concerns or questions about the status of your refund.